Frequently Asked Questions: TruConnect USB Card
I cannot install the connection manager

Problems with the installation of the connection manager can have many causes. To rule out as many known issues as possible, follow these steps.

  1. Unplug the device from the computer
  2. Restart your computer
  3. Make sure all applications are closed
  4. Insert the device into the computer

The connection manager installation software should now run. If it doesn't show up, please follow these steps:

For Windows:

  1. Click Start > All Programs > Windows Explorer
  2. Look for the Novatel drive on the left side of the screen
  3. Run the install.exe file

For Mac:

  1. Go to the Finder
  2. Look for the Novatel drive on the left side
  3. Run the installer package
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