Frequently Asked Questions
How do I activate my TruConnect device?

Once your device arrives you will need to activate your device so you can begin using the Internet:

  1. Make sure you have your device handy (for a number called the ESN that you will need to link your account and your device) and are at a computer with an Internet browser.
  2. Navigate to activate.truconnect.com and create a new account or sign in if you already have an account.
  3. Fill out all the fields on these web pages like the device ESN number, payment information, and other necessary information.
  4. Once completed you will be able to connect to the Internet using your TruConnect device.
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