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Frequently Asked Questions
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Devices(41)
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Ordering(16)
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Returns(2)
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When you press the power button, the MiFi 2200 comes on and the power
button LED lights up. A solid green LED indicates the device is in
service and ready to connect. Once the green light is on wait 15-30
seconds and refresh your network list in your WiFi...
* Turn off automatic software updates or cloud backup services that
may run in the background.
* Use the MobiLink 3 Connection Manager to monitor your usage in
real time, or if you are connected to your MiFi via WiFi, go to this
URL: 192.168.1.1 [1]...
The footprint of TruConnect MiFi is about the size of a credit card
and it weighs just over 2 ounces.
You can activate multiple devices on the same account. Click on
"Activate" from the home page or go to http://activate.truconnect.com
[1] and sign in to your account to activate additional devices that
you have purchased. You can set descriptive names for...
No, you can only activate your device with TruConnect. Also, you
cannot activate a device on TruConnect's network that you purchased
somewhere else.
If you are still within the 90 days that our return policy specifies
you may returned your device for any reason. Please see our return
policy and follow the return procedure. Orders that have been placed
cannot be canceled because they are processed and ...
All orders are processed automatically after they have been
submitted, therefore it is not possible to make any changes after you
placed the order. If you made a mistake in the delivery address,
please contact customer support and they will try to help...
Orders are shipped automatically, therefore, it is often not possible
to intercept the order before it has been processed. We can try to
change misspelled addresses, but for security and taxation reasons we
cannot change the complete address that you e...
Not at this time.
This depends on the device. Currently the TruConnect USB Card can
store data if you have a MicroSD card that is not included with the
device. Refer to the manual for more information.
TruConnect coverage is provided on the nationwide Sprint® network
covering 98% of the United States population. Unfortunately, service
is not available internationally at this time.
Yes, you may use another person's valid credit card.
No, you may activate the device immediately or wait as long as you
like to activate it. You can deactivate your device at any time as
well.
The TruConnect USB Card does not use batteries. The device is powered
by your computer's USB port.
No, the TruConnect USB Card is a broadband wireless modem that you
connect to your computer through a USB port. Just by plugging in your
TruConnect USB Card you will be connected to a 3G Internet connection,
no hot-spots necessary.
Once installed, your TruConnect USB Card or your TruConnect MiFi
automatically connects to the 3G network when you turn on your
computer or plug the device into your computer.
Once your device arrives you will need to activate your device so you
can begin using the Internet:
* Make sure you have your device handy (for a number called the ESN
that you will need to link your account and your device) and are at a
computer w...
Funds will be added to your account automatically when the balance
reaches or drops below $2.00. We will use the credit card we have on
file to Top-up your account. The default payment is set to $10.00. You
can choose how much ($10.00, $20.00, or $30.0...
You can cancel your service at any time. There is no contract and no
penalty for deactivating your device. To cancel your service go to
http://manage.truconnect.com [1] to manage your account and click the
link to deactivate your device. Your account w...
You will be able to login to your account online and check your total
usage (recent usage may not be accounted for yet due to a time lag in
the reporting system).
You can also check your usage for the current single session in the
connection manage...
The TruConnect MiFi power button will turn "blue" if the unit is
roaming.
3G coverage is provided on the Sprint® Nationwide Network. 3G
coverage is available in hundreds of cities in the US, and the network
coverage is continually expanding. To see if 3G coverage is available
in your area, go to http://www.truconnect.com/covera...
Under normal circumstances if you are located in a 3G coverage area,
you should expect speeds sufficient to stream videos, use Skype video
conferencing and VoIP phone calls (1 to 1.4 Mbps). To check the
coverage areas where signal strength is strong go to...
The significant differences include:
* Truly wireless modem
* Allows up to five WiFi enabled devices to connect to the mobile
broadband
Network via WiFi
* Can be used to connect via WiFi to WiFi enabled devices such as
iPad or iPod Touch an...
You can activate the device at any time. Please keep in mind that the
device needs to be activated over an existing internet connection
before you can use it to connect to the Internet.
Ground shipping is $5.99. We do not have an expedited shipping option
at this time.
You will receive an email receipt each time your account is topped
up. If you cannot find that email you can download the invoices by
logging in to your account and clicking on the "Payment History" link.
When you power on your device the first time there may be a 30 second
pause before going to intermittent blinking.
WiFi:
If your activation is successful you will see a network titled "MiFi"
+ 4 digits (or a similar name that contains the word Mi...
You have a couple of options, depending on your problem.
* If the problem is due to the fact that the device is too wide,
causing it to cover up the surrounding USB ports on the computer, use
the USB cable and notebook clip holder accessory pair t...
Not only is the speed fast enough for videos, but you can do video
conferencing and VoIP phone calls.
* Make sure the battery is correctly installed.
* Charge your MiFi unit prior to using it as a WiFi hotspot.
* Press the power button.
* Use the WiFi manager on your computer to find the MiFi device and
select it.
* If this is your first time ...
Yes, it is best to click the disconnect button in the connection
manager before removing the device.
The charge includes your device purchase price plus applicable tax
and shipping.
All Top-up charges will be for $10.00, $20.00, or $30.00. The default
Top-up amount is $10.00. You may change the amount for your Top-ups by
going to http://manage.truconnect.com [1]. You will not lose any of
your account balance by changing the Top-up...
Reset the device to the factory default settings by finding the small
hole on the back of the MiFi, inserting a paper clip into the hole,
and holding it for 6 seconds. All settings will revert to the factory
default values, including password and any secu...
The LED lights are visual indicators of the current status of the
TruConnect USB Card.
Solid green - The device is powered, but it is not connected to the
network.
Blinking green - The device is connecting and/or is connected to the
network.
...
Go to http://www.truconnect.com/coverage/ [1] to view the coverage map
to see the network availability in your area. The network area
coverage is constantly expanding so check back soon to see if your
area is now covered.
Links:
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[1] http://www.tr...
Your order confirmation number is emailed to you when we receive your
order. A tracking number will be sent to you via email after your
order has been shipped. If you have lost this email we can send the
email to you again. You will not be able to see ...
The confirmation number is displayed on the order confirmation page
once you've checked out. The confirmation number is also included in
the confirmation email sent to you once your order has been placed. If
you did not get this email please check your...
We cannot change a credit card after your order has been placed
because the payment is processed immediately when the product is
ordered. After receiving your product and when activating your service
you can choose a different credit card at that time ...
Your TruConnect MiFi can be reset by locating the small hole on the
back of the device, inserting a paperclip into the small hole on the
bottom of the
MiFi unit, and holding for at least 6 seconds. LEDs will turn
off-and-on twice to indicate
rese...
Please make sure all information is entered correctly, including the
security code. If you continue to receive this error, please contact
your bank and make sure sufficient funds are available and that your
card is still active.
Double check that the ESN/HEX is entered correctly/completely. If you
are still having trouble contact Customer Support. Some devices
display two ESNs, a HEX and Decimal ESN. You can use either of these
ESNs to activate your device.
If you haven't yet placed your order you can update the quantity in
your shopping cart before proceding to checkout. After your order has
been submitted it will be processed automatically in our warehouse.
You may contact TruConnect Support to see if t...
Please make sure to check your spam folder for any TruConnect emails.
If you haven't received an order confirmation email within 24 hours of
your order being placed or if you haven't received an email with a
tracking number after two business days, ple...
USPS will make three delivery attempts. If attempts are unsuccessful
please check the USPS Office for pick-up.
Your MiFi will require a lot of power to charge it fully. It is
recommended that you connect your MiFi to an AC wall outlet if
possible. If that's not possible you can charge your device via the
USB port on your computer. This will drain your battery q...
Reset the device to the factory default settings by finding the small
hole on the back of the MiFi, inserting a paper clip into the hole,
and holding it for 6 seconds. All settings will revert to the factory
default values, including password and any secu...
If package was lost or stolen please notify us and USPS so we can try
to get your package to you quickly.
3G is the generic term for third-generation wireless networks. Analog
was 1G, Digital was 2G, and 3G is the third-generation platform for
innovative, high-speed products and services. 3G makes staying
connected faster, easier, and more fun, with increased...
The TruConnect MiFi is a very compact mobile Hotspot with a range of
about 33 Ft. It is intended to meet the needs of an individual user
and when needed, can be shared with multiple devices, co-workers,
family or friends. A WiFi router is comparatively...
The MiFi 2200 is an intelligent mobile hotspot that fits in the palm
of your hand. It will
bridge the Internet connectivity gap that exists for Wi-Fi devices.
It is portable, secure, and truly a wireless Mobile Broadband access
device. With the MiFi...
If, for whatever reason, you do not want to keep your device you may
return your device within 90 days. After receipt and inspection of the
device (including all accessories) you will be issued a refund for the
full price of the returned product.
You can expect 3G download speeds up to 1.4mbps. Fast enough to stream
video, make Skype calls, and download files. Speeds will vary
depending on many factors such as location, signal strength, bandwith
usage, and many more. If you are sharing a MiFi mobi...
The MiFi 2200 supports advanced WiFi security protocol through
standard methods such
as WiFi Protected Access (WPA & WPA2) and the previous method of
Wired Equivalent
Privacy (WEP). You can easily manage security functions in the setup
wizard ...
With multiple devices or used as a temporary hotspot:
* If there are several heavy data users on at the same time, you may
notice a degradation in performance.
* Be aware these users are contributing to your data usage. You may
want to check your...
The MiFi 2200 operates on the nationwide Sprint® Mobile Broadband
Network (3G
network).
The TruConnect MiFi can extend your mobile broadband experience beyond
just your laptop to a tablet, e-reader, camera, personal media player,
portable game console, or any WiFi enabled devices. And because it
supports multiple WiFi enabled devices, you ca...
The TruConnect MiFi browser interface will only need to be accessed or
used when configuring your device for the first time or changing the
security settings. See the user guide for instructions on how to
access the browser interface.
Your device should be delivered 3-5 business days after your order
has shipped. Your order is usually shipped within 24 hours on business
days. We'll send you an email with a tracking number when your order
has shipped.
Funds will be deducted from your account balance within a few hours
after each session ends. When your account balance reaches or drops
below $2.00, your account will be topped up automatically by the
selected Top-up amount. Even if your account balanc...
The ESN is located on the back of your device. It is printed on a
sticker with a barcode. It is also located on another sticker under
the battery in case the sticker on the back of your device smears,
falls off, or is removed.
Supported operating systems:
* Microsoft Windows 7/Vista/XP/2000
* Mac OS X version 10.4.1 or higher (Tiger and Leopard)
* Linux
Unsupported operating systems:
* Palm
* Pocket PC (Windows Mobile CE)
You need the ESN for your device in order to activate your service.
Once you have received your device you can get online and sign up for
service by inputting your device's ESN number, billing information,
and other required information.
The TruConnect MiFi has two radios inside: the TruConnect mobile
broadband radio and the WiFi radio. In fringe areas of low 3G
coverage, the transmit power will be at the max and therefore generate
more heat. The device has been environmentally tested ...
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