Troubleshooter
Troubleshooter wizards guide you through a series of steps in order to diagnose and resolve common problems. Begin by choosing a troubleshooter category.
This troubleshooter will help you resolve problems encountered when trying to activate your device by signing up for the TruConnect service at http://activate.truconnect.com.
If you are having installation issues please use this troubleshooter to identify and resolve your problem. Whether you are trying to install the TruConnect USB Card or the TruConnect MiFi, this guide will help you resolve the problem.
Connectivity problems can have many causes. This troubleshooter can help you determine the cause of the problem and then resolve it. You have a connectivity problem if you have been able to use the Internet on your device and now cannot connect to the Internet. If this is your first time using this TruConnect device on this computer, iPad, or other WiFi enabled device please use the Installation Process Troubleshooter above.